Privacy Policy & Refund Policy

1. Information We Collect

When you use the ReckonConnect card recharge service, we collect your name, mobile number, and ReckonConnect card number. When you submit an enquiry form, we also collect your institution name, city, and role. Payment processing is handled by Razorpay — we do not store your card details, UPI IDs, or bank account information on our systems.

2. How We Use Your Information

Your information is used solely to process your card recharge, respond to your enquiries, and provide after-sales support. We do not sell, rent, or share your personal information with any third party for marketing purposes. Information may be shared with Razorpay (our payment processor) and Adwith Technology (our card system provider) solely for the purpose of completing your recharge.

3. Payment Data Security

All payments on this website are processed by Razorpay Software Private Limited, a PCI-DSS compliant payment aggregator regulated by the Reserve Bank of India. ReckonConnect does not access or store any payment instrument details (card numbers, CVV, UPI credentials, net banking passwords). For Razorpay's privacy practices, visit razorpay.com/privacy.

4. Data Retention

Transaction records are retained for a minimum of 10 years as required under RBI Payment Aggregator Guidelines. Enquiry form submissions are retained for business correspondence purposes. You may contact us at any time to request deletion of your personal data from our records.

5. Cookies

This website does not use tracking cookies or advertising cookies. The only cookies present are those set by Razorpay's checkout system during the payment process, which are necessary for secure payment processing.

General Policy

Recharge amounts are non-refundable once successfully processed and applied to your ReckonConnect calling card. Please ensure you enter the correct card number before initiating payment.

Failed Payment

If your payment was deducted but your card was not recharged within 30 minutes, contact us within 48 hours with your Razorpay Payment ID. We will investigate and either complete the recharge or initiate a refund within 5 business days.

Wrong Card Number

If you accidentally recharged the wrong card number, contact us immediately on WhatsApp with your payment ID and correct card number. We will do our best to resolve it, however we cannot guarantee reversal once a recharge is applied to a card.

Refund Timeline

Where a refund is approved, it will be processed back to the original payment method within 5–7 business days, subject to Razorpay's processing timelines. Razorpay's transaction fee is non-refundable in all cases.

As required under RBI Payment Aggregator Guidelines, ReckonConnect maintains a customer grievance redressal mechanism. All complaints will be acknowledged and resolved within 5 business days.